Return Policy

📦 Findology Return & Refund Policy

At Findology, we’re obsessed with bringing you smart, trendy, and top-quality products from around the world. While many items are considered final sale, we always stand behind the quality of every order. If something arrives damaged, defective, or incorrect, we’ll make it right.

🛠️ Damaged, Defective, or Incorrect Items

If your order isn’t perfect when it arrives, we’ve got you covered.

Contact us within 7 days of delivery with:

  • 📸 Photos or videos of the issue

  • 🏷️ Photo of the shipping label (for incorrect items)

  • 📝 Short description of the problem

Depending on the situation, we’ll offer:

  • 🔄 A replacement at no cost, or

  • 💰 A full or partial refund

📭 Missing or Lost Shipments

We monitor shipping issues closely.

You qualify for a refund if:

  • ⏳ Tracking doesn’t update for 30+ days, or

  • ❓ Your tracking number is invalid and the package cannot be located

If your shipment is confirmed lost, we’ll refund or reship the order.

📪 Incorrect Address or Unclaimed Packages

Orders shipped to an incorrect or incomplete address provided at checkout are not eligible for refunds or reshipments.
Please double-check your shipping details before submitting your order.

🎁 Change-of-Mind Returns

Didn’t love your item?

We may accept change-of-mind returns within 7 days of delivery.

Please note:

  • ↩️ Return shipping costs are the customer’s responsibility

  • 📦 Refunds are issued once the return is received and processed

  • 🏢 Return addresses vary by warehouse and will be provided when your return is approved

💬 Need Help?

We’re always here for you.
Email us anytime at support@findology.shop.